CONFIDENTIAL
We are an IT company based in the Atlantic region specializing in infrastructure design, provisioning, implementation, and support to satisfy the server, network, desktop, and telephony requirements of our clients. We have been in business more than 15 years and have a broad client group that rely on us as as their trusted “IT Department”.
We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our customer base. This is a demanding but enriching opportunity for the right individual looking to work across a variety of platforms with the latest technology, the freedom to be your own manager, and have significant autonomy and flexibility with your work schedule.
Our best team members are broadly skilled self-starters who are good at prioritization and problem solving. Ideal candidates will have a clear client service orientation and will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. The ideal candidate must have strong written & verbal communication skills. S/he has a natural ability to diffuse tension, troubleshoot, multi-task, and stay focused on the issues at hand. S/he must be comfortable working in a face paced environment where challenging situations are the norm. The ideal candidate must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams to maximize customer satisfaction.
Your background may be supported by a degree in Information Technology or Computer Science, a diploma in Network Support or IT Support, and/or 5+ years experience working in an IT support, technical support, or technical engineering capacity. Regardless of your path, a critical component of your candidacy is a suitable combination of relevant training & experience focused on infrastructure.
To be successful in this role, you must be able to provide support via phone, web, email, chat, and face-to-face as needed. Excellence in customer service skills is a must. We are looking for a self-motivated person willing to take ownership of customer issues reported and see those problems through to resolution. Technically, you will have experience applying a broad range of current IT tools and solutions in business environments. You will minimally bring intermediate knowledge in at least three of the following areas:
- Back office and data centre hardware infrastructure (SAN, HP/Dell, Tape Libraries, PDUs)
- Active Directory
- Cloud based deployments
- Azure
- AWS
- Scripting with VBScript, Batch Commands, SQL, Powershell,
- MS Exchange 2007 or later
- VM-Ware/Hyper-V
- MS Server 2008 or later
- MS Windows 7 or later
- Networking hardware
- Office 365 Management & Deployment
Asset qualifications include intermediate knowledge of the following:
- ESET Antivirus
- VEEAM backup solutions
- SAN/NAS shared storage
- IP Telephony